Remote Triage | Reduce Costs

Cut 65% of Maintnenace trips. No new hires. Close issues in under 8 minutes.

Fast, first-touch resolutions lead to happier residents — and more renewals. Maintenance is the #1 controllable driver of retention and NOI.

But here’s the catch: centralizing maintenance will struggle — or stall — if you don’t first solve triage.

Without clear upfront context, centralized teams end up guessing, dispatching blindly, overspending, and frustrating both residents and techs.

IrisCX lets your team or support partner see, hear, and solve resident issues in real time — without dispatching.

No app. No downloads. Just fast, visual collaboration that works.

Resolve 50% of work orders before dispatch.
Cut maintenance-related trips by 65%.
Keep residents happy with faster, lower-interruption support.

Cut costs. Reduce trips. Keep residents renting.

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See it.

Blind maintenance is expensive.
Without eyes on the issue, teams waste time, misdiagnose problems, and dispatch trips that never should’ve left.

See, hear, and speak to the problem — in seconds.
Phone calls, texts, and chats only capture 20% of the real issue. That leads to unclear requests, avoidable delays, and unnecessary trips.

Without clear triage, you risk sending the wrong person, missing compliance issues, or letting small problems turn into expensive ones.

IrisCX lets your team assess the problem visually — instantly, with no app or login required.
Whether it’s a leaky faucet or no power in a room, they see exactly what’s wrong before touching a truck key.

Clear context. Faster triage. Fewer truck rolls.

Solve it.

Poor triage leads to missed details, wasted trips, more windshield time and frustrated residents.
No more guessing. No more variability.

IrisCX creates a consistent experience built around how people naturally solve problems — together.
Residents show the issue, your team guides them through the fix, and AI supports the process in the background.

Multi-language visual guides turn your team into coaches, not interrogators.
And with a 50% remote resolution rate, IrisCX eliminates 65% of upstream and downstream trips.

That translates into real savings — operators can reduce maintenance costs by up to $800 per unit per year by avoiding unnecessary dispatches and admin overhead.

Clear guidance. Fewer errors. Happier teams.

Close it.

Slow fixes, awkward scheduling, and unexpected visitors frustrate residents and drive up churn.

IrisCX equips your team or support partner with software that enables speed, empathy, and accuracy — every time.

AI-built work orders eliminate the paperwork your team hates.
And if a trip is needed, it’s just one trip — with the right person, parts, and tools.

Most remote-resolved service requests are fully closed in about 8 minutes, saving time for residents and your staff alike.

Fast, first-touch resolutions lead to happier residents — and more renewals. Maintenance is the #1 controllable driver of retention and NOI.

Fast resolutions. Less noise. Happier residents.

How does IrisCX help reduce maintenance costs?

IrisCX helps your team or support partner see and triage issues remotely, solving up to 50% of maintenance requests without dispatching a tech. This reduces truck rolls, avoids unnecessary vendor spend, and shrinks your cost-per-work-order by up to 3x.

Can IrisCX integrate with our existing property management systems?

Yes. IrisCX is designed to plug into your current workflows, including popular property management systems. We integrate seamlessly with your existing ticketing, messaging, and work order processes — no app required for residents, no rip-and-replace for your team.

What impact does IrisCX have on tenant satisfaction?

IrisCX helps you deliver fast, human support with minimal disruption, which is exactly what residents want. Operators using IrisCX see Net Promoter Scores above 85, and increased lease renewals due to faster, more transparent maintenance experiences.

Is IrisCX suitable for all types of residential properties?

Yes — but it’s especially effective for low-density properties like SFR, BTR, and garden-style communities, where maintenance staff are stretched and dispatching is expensive. Whether you manage 500 doors or 50,000, IrisCX flexes to your scale and structure.

How quickly can we implement IrisCX in our operations?

You can start solving issues remotely in under 7 days. IrisCX offers a free 7-day trial, and most teams are fully live within 30–90 days, depending on scope. We handle configuration, training, and even load your top maintenance scenarios with ready-to-use playbooks.

How much NOI should we expect to create?

Reducing field visits and vendor costs with IrisCX can unlock $2M+ in annual NOI lift for a 10,000-unit portfolio. Operators see 3x cost reductions in maintenance execution, fewer trips, and stronger renewals — all directly improving asset performance.

Remote Maintenance ROI Calculator

What other uses cases can IrisCX solve?

Beyond remote maintenance triage, IrisCX supports a full range of field operations — both remote and on-site:

Remote Inspections: Perform move-ins, make-readies, and due diligence without sending someone out.
Resident Self-Service: Let residents show and explain issues 24/7 using visual guides — no app required.
On-Site Support: Equip your field teams with smart tools like image markup, checklist automation, GPS tagging, and AI-recommended actions.
Training & QA: Tag live sessions, observe team interactions, and coach in real time.
Standardization: Generate consistent work orders, punch lists, and reports across teams and properties.

IrisCX brings consistency and speed to every part of your maintenance workflow — remote or on-site.

Get Eyes on the Problem. Instantly.

Cut 65% of Maintnenace trips. No new hires. Close issues in under 8 minutes.

See it.

Solve it.

Close it.

Frequently Asked Questions

Ready to Cut Trips and Keep Residents?